Get help with active projects, billing questions, technical support, maintenance requests, digital delivery updates, and service documentation.
Monitoring: 24/7 monitoring is available for active managed-service clients under an approved support plan.
Executive Support: Monday – Friday, 9:00 AM – 5:00 PM EST.
Enterprise Response Target: Critical technical tickets are reviewed as quickly as possible, with a 2-hour target for active enterprise support partners when the applicable support plan is in place.
We handle software bugs, cloud configuration questions, migration concerns, managed IT requests, security alerts, software license and vendor coordination, access issues, maintenance planning, project milestone updates, and digital service delivery questions.
For billing support, include your invoice number, project name, and payment date. All standard invoices are billed in USD unless otherwise stated in writing. Services are delivered digitally, remotely, or according to the milestones agreed in the applicable proposal or statement of work.
If an issue is urgent, call +1 (404) 594 8624 after sending a written support request to ariel@dogwooddgtaa.com. This helps us keep an auditable record and assign the correct technical resource.